Terms & Conditions
The Rug Collection (ABN 89 128 399 815) are rug wholesalers, selling directly to industry retailers and trade (Interior Designers and Decorators, Property Stylists, Architects). To place an order for any of our rugs, please contact your sales representative or Head Office on 03 8555 3584. For all international orders please contact [email protected]
Any special instructions for delivery must be advised. All items will be shipped via our transport carriers/couriers and will need to be signed for. Delivery is deemed to be effective when the delivery company receives a signed receipt or delivery docket confirming that the goods were received. If the packaging is damaged, please do not sign the delivery docket and contact our head office immediately. If the delivery is attempted to your address and no one is able to sign for it, then the delivery company will transfer it to a nearby depot and leave a card with a number to call to arrange a re-delivery. If you prefer for the parcel to be left at your delivery address in your absence, please contact head office to arrange an “Authority to Leave”. Unfortunately, we cannot guarantee that the person making the delivery will specifically follow the location instructions. It is important to consider that if you give us authority to leave the consignment in your absence then we can no longer guarantee that you will receive your consignment, nor the other factors that can affect your parcel whilst it is sitting unattended – like rain, dirt, damage, theft etc. In this situation, we can only guarantee delivery and quality up to the point that the track and trace tells us the goods were left for you.
Please contact your sales representative or head office for more information. For all international delivery enquiries, please contact [email protected]
Prices are subject to change without notification.
Our rugs are handmade and therefore unable to have an unconditional warranty. The Rug Collection will replace or repair a rug that has a structural defect within 12 months of purchasing, provided the rug was used for normal domestic use and maintained in accordance with our care instructions. The Rug Collection reserves the right to fix any defect before a replacement is deemed appropriate. A replacement of the same rug will be given if that product is still available, otherwise a new product to the same value will be offered. Any improper or negligent use will void this warranty. This warranty does not apply to any rugs that have been damaged by incorrect cleaning, chemical damage, water damage or flooding, fading due to sunlight, inappropriate use of the rug, cutting down or re-sizing, or general wear and tear over a number of years. A product is not considered defective if there is a manufacturing variation as listed in our manufacturing variations / characteristics of our wool rugs. If you wish to make a claim under this warranty, you must provide photographic evidence to support the claim. We ask that you email us: The invoice number and date of purchase, or receipt and details of where the rug was purchased A photo of the rug with a close-up image of the defect.
The Rug Collection warrants its furniture collection for one year from date of sale against manufacturing faults, which are determined at the Rug Collection’s discretion. We do not offer exchanges or refunds. Only faulty or damaged goods can be returned, subject to The Rug Collection’s authorisation. If you wish to make a claim under this warranty, you must provide photographic evidence to support the claim. We ask that you email us: The invoice number and date of purchase, or receipt and details of where the item was purchased A photo of the item with a close-up image of the defect.
Most of our products are handmade. Small irregularities in shapes, surfaces and finishes are characteristics of this craftsmanship and are not considered a defect. The products may vary in colour from the photography on our website and catalogues. Specifications in size and finish may vary slightly from those shown or stated. The Rug Collection’s Rug Care and Maintenance are recommendations only – we do not take any responsibility for what may happen to a rug once cleaning of any sort is undertaken.
Should you have any further enquiries regarding our rugs please contact your local sales representative, or feel free to contact head office at [email protected]