Regular vacuuming can reduce the abrasive action of soil and grit from the pile and should take place even when the rug does not look overly dirty. A good quality vacuum cleaner is recommended to remove dust and dirt from a deep shagpile or high pile rug. We suggest avoiding powerful vacuums or motorised powerheads, as stiff bristles and strong suction can damage the pile.
Please note: Do not use a brush head or motorised power brush head on the vacuum cleaner. Use a flat head to vacuum the rug.
Do not steam clean.
Placing rugs in direct and continuous sunlight will cause them to fade. It is best to avoid placing a rug in direct sunlight if possible and to regularly rotate a rug if sunlight is falling on one area of the rug. Fading will happen slowly over time, and this bleaching effect will permanently damage a rug. It occurs more obviously with darker coloured rugs and natural fibres.
To ensure even wear, rotate a rug every 6-12 months.
Heavy furniture can mark and flatten the pile in rugs, causing irreversible damage. Some heavy or sharp-edged furniture pieces, or constant moving of furniture, can pull the rug out of shape and it will appear less square
Professionally clean a rug once every 6-12 months, by a reputable rug or carpet company which should avoid using any shampoos or cleaners with a spirit base.
Being a handmade article, the size can vary by approximately 3% from the size ordered.
Our products are made primarily from natural and hand-dyed fibres. Every effort is made to ensure there is minimal colour variation however some variation can be expected between dye lots.
Placing rugs in direct and continuous sunlight will cause them to fade. Dark coloured products will fade more obviously in natural light or sunlight. Some colour may transfer on light coloured surfaces. Rotate your rug to minimize damage caused by natural light.
Minor variations may be evident in the design and construction, including design lines or weave thickness, which is due to the fact that the product is a handmade item.
Shading may occur due to changes in a pile and weave direction. Areas of the rug may appear to have changed colour where the pile is facing a different direction. This is a natural effect on the rug and cannot be prevented.
Often new rugs begin to produce fluff as a result of loose fibres that remain in the rug after the manufacturing process. This is not a fault of the rug, but a standard characteristic of woollen rugs. With regular vacuuming, this will reduce over time.
Pilling can occur due to traffic, moving of furniture, vacuuming or other mechanical agitation. This can be carefully trimmed with scissors.
Occasionally loose yarn ends will rise above the pile surface. This is a characteristic of the type of weave, and all hand-tufted rugs, not a manufacturing fault. The loose yarns can be carefully trimmed or pushed through.
CLEAN. Dust often and wipe with a dry lint-free cloth. If liquid spills occur, prompt cleaning with a lightly dampened cloth is advised.
AVOID. Using chemical cleaners.
PROTECT. Use coasters or placemats for hot or cold items to protect the tabletop.
HYDRATE. Use a high-grade oil care kit once a year from a professional supplier.
CLEAN. Dust often and wipe with a dry lint-free cloth. If liquid spills occur, prompt cleaning with a lightly dampened cloth is advised.
AVOID. Using chemical cleaners.
PROTECT. To prevent fading, keep out of direct sunlight.
CLEAN. Dust often and wipe with a dry lint-free cloth. If spills occur use a damp cloth to wipe off liquid.
AVOID. Never use harsh soaps or cleaning liquids.
PROTECT. To prevent fading, keep out of direct sunlight.
CLEAN. Dust often and wipe with a dry lint-free cloth. If liquid spills occur, prompt cleaning with a lightly dampened cloth is advised.
AVOID. Using chemical cleaners. Gently blot clean, do not rub the leather.
PROTECT. To prevent fading, keep leather out of direct sunlight. It is advised to use a professional cleaner for care and maintenance.
HYDRATE. Use a high-grade leather conditioner once a year from a professional supplier.
Fully upholstered materials in our collection vary, please refer to Furniture spec sheets.
CLEAN. Regularly vacuum fabric to remove dust. Spot clean fabric with a damp cloth or sponge. If liquid spills occur, prompt blotting with a clean (colourfast) cloth or sponge is advised. We recommend using the hand-held nozzle on your vacuum cleaner to gently lift dust and debris.
AVOID. Using chemical cleaners. Do not remove covers for cleaning. Gently blot clean spills and do not rub.
PROTECT. To prevent fading, keep fabric out of direct sunlight. It is advised to use a professional cleaner for care and maintenance.