FAQ’s

Click the questions below to discover the answers.
If you have any further queries, please don’t hesitate to contact us



ORDERS & REGISTRATION

Yes, The Rug Collection is a wholesale company and sell direct to trade professionals that include retailers and trade (Interior Designers and Decorators, Property Stylists, Architects).

To place an order for any of our rugs, please contact your sales representative or Head Office on 03 8555 3584.

For all international orders please contact sales@therugcollection.com.au

If you have an existing Trade Account with us or would like to apply for a Trade Account, you can enjoy:

  • Access to our extensive Rug and Furniture Collections
  • Exclusive Trade pricing
  • Online account LOG IN for instant product prices
  • A first look at new product collections & to be kept up to date with the latest news

REQUEST AN ACCOUNT >

If you are an existing customer, simply fill out the quick form or contact your Account Manager to request online access login details.

REQUEST ONLINE & NEW TRADE ACCOUNT >

We like to keep our customers up to date with the latest arrivals and news once a fortnight. You can unsubscribe at anytime by clicking on the link in any email communications that we might send you. Alternatively you may email sales@therugcollection.com.au and request your email address to be unsubscribed.
Click on Lost your Password?  or click here to reset. For security reasons, we cannot send a new password via email. If your new password does not work please contact sales@therugcollection.com .au for assistance.
Unfortunately if this is the case, then this item may have been be sold out or discontinued. Please contact your Account Manager or sales@therugcollection.com.au if you have any further queries.

DELIVERY

Any special instructions for delivery must be advised.

Unfortunately, we cannot guarantee an exact delivery time, however, we make every effort to ensure your rug is delivered in a timely manner.

VIP DELIVERY

Please contact your Sales Account Manager or Head Office for more information on special requests.

 

You can specify a new delivery address when you request a quote.

If you have any concerns please contact us

For all international delivery enquiries, please contact sales@therugcollection.com.au

It is important to note that if you give authority to leave the consignment in your absence, we can no longer guarantee your items once they have been delivered and left at your premises. Nor can we guarantee against other factors that can affect your parcel whilst it is sitting unattended – like rain, dirt, damage, theft etc.

In this situation, we can only guarantee delivery and quality up to the point that the track and trace tells us the goods were left for you.

GENERAL INFORMATION

There are a number of ways you can search for goods until you find exactly what you’re looking for.

 

The most relaxing way to shop with us is to browse through the categories at the top of the web-page and then refine what you are looking for by using the search filter in the category.

 

Alternatively, if you know the exact name of the item you want, just type it into our search facility [top right of the website] and it will be shown in the search results.

 

Once you have found what you want, click enquire now’ or “add to quote’ if you are logged in for any further information you require.

Our online or customer support phone line & Trade Showrooms are open from 9am – 5pm, Monday – Friday.

Alternatively, you can email sales@therugcollection.com.au and we will endeavour to answer your queries as soon as possible.

You can contact your Account Manager or our customer service team on ( 03 ) 8555 3584 or email sales@therugcollection.com.au

For all international delivery enquiries, please contact sales@therugcollection.com.au

HEAD OFFICE
4/80 Fairbank Road,
Clayton South VIC, Australia 3169

PO BOX 5172 Clayton, VIC 3168

Phone ( 03 ) 8555 3584
Fax ( 03 ) 8080 6465

If you would like to apply for a Trade Account, you can enjoy:

  • Access to our extensive Rug and Furniture Collections
  • Exclusive Trade pricing
  • An account LOG IN for instant product prices
  • A first look at new product collections & be kept up to date with the latest news

REQUEST AN ACCOUNT >

For all international enquiries please contact sales@therugcollection.com.au

RUG CARE, SIZE GUIDE & PLACEMENT

Yes, please contact us for any questions you may have.

To get the most out of your rug, it needs to be treated with care. Prompt treatment of spills, regular vacuuming and the rotation of any rugs in high traffic areas will extend the life of your rug.

RUG CARE GUIDE > 
RUG SIZE & PLACEMENT >

 

For helpful tips and example layouts of rug placement

VIEW RUG PLACEMENT GUIDE

The general rule is the bigger the rug the better.

VIEW SIZE & PLACEMENT GUIDE