Frequently Asked Questions
Customer Help
I Would like to become a customer
The Rug Collection is a wholesale company and sell direct to trade professionals that include Retailers and Trade (Interior Designers and Decorators, Property Stylists, Architects).
With a Trade Acccount, you can enjoy:
- Access to our extensive Rug and Furniture Collections
- Exclusive Trade pricing
- Online account LOG IN for instant pricing
- A first look at new product collections & to be kept up to date with the latest news
For all international orders please contact sales@therugcollection.com.au
FOUND AN ITEM YOU LIKE?
Let us know your location and we will get back to you with your nearest stockist.
If your application is a success, you will automatically be given your personal website log in details so you can enjoy all the online benefits for designers on-the-go!
If you are an existing customer, simply fill out the quick form or contact your Account Manager to request online access login details.
Ordering
If you are an existing customer, simply fill out the quick form or contact your Account Manager to request online access login details.
Yes, your Sales Rep will be happy to set up an online log in for you.
Please call or email them directly.
Alternatively, you can apply online now.
Yes, your Sales Rep will assist with all your orders or any information your require.
Easy ordering online- use the Quote List to order:
- Add a product to the Quote List.
- Type in a note to let your Sales Rep know you would like to order the item/s.
- Click to specify a new delivery address
- Ask any questions you like or specify any special requirements
Call or email your Sale Rep & let us know:
• Rug Style / Colour
• Qty
• Delivery Details, please include: Contact Name, Phone number and Full delivery address
• Required By Date
or
Email through a Purchase Order with all the details.
Any queries at all, please contact us.
You can use the Quote List to order:
- Add a product to the Quote List.
- Type in a note to let your Sales Rep know you would like to order the item/s.
- Click to specify a new delivery address
- Ask any questions you like or specify any special requirements
Any queries at all, please contact your Sales Rep or contact us.
To secure your order, a 50% Deposit is required and the remaining balance is payable prior to delivery.
Stock Availabillity
Your Sales Rep is your first point of call for checking stock availabilty.
We can assist you with:
- The quantity we have in stock
- Lead time on delivery if item/s are in stock
- How to place a backorder
- Lead time on arrival of replenished stock
All stock is housed in our Melbourne Warehouse and new containers arrive frequently.
For more informaton on Stock, please contact us.
Custom rug lead times can vary due to construction and design complexity.
Custom Made Flatweaves
If you select a flatweave design, colour option and specify a size to be custom made in a timeframe of approximately 8 to 10 weeks.
Custom Made Rugs by Design
Dependent on your design requirements and artwork approval. Please contact your Sales Reps for
As lead times can vary, please contact your Sales Rep for lead time on your order/s or contact head office here.
Delivery
It is important to note that if you give authority to leave the consignment in your absence, we can no longer guarantee your items once they have been delivered and left at your premises. Nor can we guarantee against other factors that can affect your parcel whilst it is sitting unattended – like rain, dirt, damage, theft etc.
In this situation, we can only guarantee delivery and quality up to the point that the track and trace tells us the goods were left for you.
Custom Made Orders
Yes, we custom make rugs to suit your requirements, from flatweaves to commercial grade rugs:
Custom Made Flatweaves
Select pattern, colour and size.
VIEW CUSTOM FLATWEAVE OPTIONS >
Custom Made By Design
Specify your requirements or work together with our talented team to creative a unique one-of-a-kind designer rug.
MORE INFO >
Get in touch
Speak with your Sales Rep to get creative with a new custom rug or contact us.
Yes, we custom make rugs to suit your requirements, from flatweaves to commercial grade rugs:
- Custom Made Flatweaves
Select pattern, colour and size.
VIEW CUSTOM FLATWEAVE OPTIONS > - Custom Made By Design
Specify your requirements or work together with our talented team to creative a unique one-of-a-kind designer rug.
MORE INFO >
Speak with your Sales Rep to get creative with a new custom rug or contact us.
GeNeral Information
HEAD OFFICE
4/80 Fairbank Road,
Clayton South VIC, Australia 3169
PO BOX 5172 Clayton, VIC 3168
Phone ( 03 ) 8555 3584
Fax ( 03 ) 8080 6465
- Access to our extensive Rug and Furniture Collections
- Exclusive Trade pricing
- An account LOG IN for instant product prices
- A first look at new product collections & be kept up to date with the latest news